Your privacy and trust are important to us. This Privacy Policy explains how we collect or receive and use your personal data and informs you of your data protection rights. It also lets you know how you can get in touch with us.

 

We will also help you to know when there is new information available in this Policy. We will tell you when this Privacy Policy was last updated, so you can take time to read it if it has changed since your last visit. Privacy Policy Last Updated: 24th of May 2024.

 

 

1. DATA PROTECTION – WHAT YOU SHOULD KNOW WHEN USING OUR WEBSITE

 

1.1. Who we are and what is covered by this Privacy Policy

 

Who We Are: When we refer to ‘Les Oliviers Aurignac’ ‘we’ ‘our’ or ‘us’ in this Privacy Policy, we refer to: Grant Haines whose registered office is at: Les Oliviers, Route D98, Aurignac 31420 France, and whose registered SIRET number is: 85188174800012.

 

What this Privacy Policy covers: This Privacy Policy covers the processing by Les Oliviers Aurignac of personal data of persons who shown an interest in our services.

1.2 Information About the Personal Data We Receive or Collect

Les Oliviers Aurignac may collect or receive personal data via several sources. Main sources of handled personal data are:

 

Third party support services. For the performance of our website services and to allow us to maintain appropriate records and to support ongoing queries, we may receive data about you or your website activities from our group companies or third party providers (e.g. to appropriately update our data records and to support website maintenance). More information on our categories of suppliers is provided at Section 3 (Who we share personal data with) below.

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Device data. Our websites automatically take certain device information in order to optimise your website experience (for example, allowing our website to automatically adapt screen size as appropriate for the device you are using to browse the website). This data also supports our website analytics.

 

Social Media. We may also receive information about you in other ways online, for example, if you follow us or make a comment through our official pages and to our social media accounts such as Twitter, Facebook or Instagram. For more information on the use of your data by these social networks, please consult the privacy information provided by each social network regarding their collection and permitted uses of personal data.

 

Public sources of data: We may use public sources of data, for example, to support website functionality (e.g. to support authentication or fraud checks), and/or to maintain the accuracy of the data we hold.

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TELL ME MORE...

 

...about the personal data Les Oliviers Aurignac may receive direct...

 

We receive information you provide to us in your use of our websites, for example, when you add information to online forms or to data fields on our websites. We may also receive information from you by other online means, for example, if you comment on social media pages. This will be the information that is visible to you, and may include your name, occupation, contact information (e.g. email, postal address and phone/mobile number), and general information you decide to share such as your experience with Les Oliviers Aurignac.

 

 

2. HOW WE USE YOUR PERSONAL DATA

 

We use personal data to manage and meet service and information requests, to understand service and website use, and to make them as effective as possible. For more information on our processing, and the legal grounds that are relevant.

 

The main uses of your personal data and the legal grounds we rely on for these are:

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2.1. Activity. Customer support and services

 

We process personal data to manage our services.

 

We may also seek to improve our services, using user experiences to strengthen our internal processes. For example, we may send customer satisfaction surveys, or personalise your experience on your website

 

Applicable Legal Grounds: Necessary for contract. Legitimate Interests in running effective website services, and use of customer satisfaction surveys to develop out customer relationships and support and improve our services.

Where personal data is required for entering into a contract, we will identify to you where information is mandatory. The consequences of not providing this information may include being unable to proceed with the requested service.

 

2.2. Activity: Maintaining and supporting website use

 

We and our permitted third parties will process data in a number of ways that support our website services. For example, this may include the following activities: service delivery, surveys and other promotional activities, customer support and any ongoing service communications.

 

Applicable Legal Grounds: Necessary for contract

Legitimate Interests in running effective website services, and use of customer satisfaction surveys to develop out customer relationships and support and improve our services.

Where personal data is required for entering into a contract, we will identify to you where information is mandatory. The consequences of not providing this information may include being unable to proceed with the requested service.

2.3. Activity: Managing your requests

 

We will process data in managing your requests as made on or via our websites, or in other ways using our contact details (e.g. you add your details into any other website data form or data field). We will also process data in providing and maintaining personalised website experiences.

 

Applicable Legal Grounds: Legitimate Interests in providing customer support.

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2.4. Activity: Enhancing website experience

 

Where we pre-fill website data fields to enhance and streamline your online experience.

 

Applicable Legal Grounds: Legitimate Interests in running effective website services.

2.5. Activity: Internal research and development

 

For internal research, development, analytics, analysis and reporting purposes, e.g. to predict trends or performance, develop new functions, products and services, or to evidence compliance with regulatory requirements.

 

Applicable Legal Grounds: Legitimate Interests in assessing and improving performance, managing compliance, monitoring trends and developing new products and services.

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2.6. Activity: Marketing activities, research and analytics

 

We will obtain your consent where required for marketing communications to be sent to you using electronic means (e.g. email, text etc.), and may share your details for electronic marketing communications with our network of independent third parties, where you give consent for this to happen. We will also comply with cookie obligations where we use cookies on our website.

 

Applicable Legal Grounds: Consent - Note.

Where we collect your personal data with consent, you may withdraw your consent for us to use your information in any of these ways at any time. (This right does not affect the lawfulness of processing that was based on that consent before its withdrawal.)

 

Legitimate Interests for direct marketing purposes.
 

2.7. Activity: Management of legal and regulatory requirements

 

To manage legal and regulatory requests and requirements, meet or defend legal rights or for the prevention/detection of crime.

 

Applicable Legal Grounds: Legitimate Interests in complying with law and regulation, including responding to regulators. Legal Obligation

2.8. Activity: Service communications

 

In the event we communicate to you an urgent safety or service notices.

Information about the services you are receiving from us.

 

Applicable Legal Grounds: Legitimate Interests in keeping customers updated with current or relevant service information.

Vital interests

Legal Obligation

 

 

3. WHO WE SHARE PERSONAL DATA WITH

 

We may share your personal data with:

Third parties in the event we sell or buy any business or assets.

Social media companies.

Advertising networks and Google.

 

 

If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.

 

We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in this Privacy Policy.

 

4. HOW LONG WE HOLD PERSONAL DATA FOR

 

We will keep your personal data for as long as we need it to provide the services you have signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.

 

We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.

 

5. YOUR DATA PROTECTION RIGHTS

 

You have rights in connection with your personal data that, with effect from the 12th of March 2024 will include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.

 

We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, please get in touch via our website Contact Us form and a subject into "Your Project" field that it relates to your data protection rights.

 

6. LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites, so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and apps (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness.

 

7. KEEPING YOUR INFORMATION SECURE

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.